When people who are in the know are looking for guidance on policy, there’s one person they reach out to: Lewis Eisen. Now, Eisen’s most requested workshop is available online through InfoGov.net.

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Register for an upcoming workshop:

  • $649.00

    $649.00Lewis Eisen’s Advanced Policy Drafting Techniques - June 14-16, 2022

    $799 $649 EARLY BIRD - VIRTUAL COURSE - REGISTRATION LIMITED - EARLY BIRD PRICING THROUGH MARCH
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  • No upcoming in-person dates available.

Do your organization’s policies and directives use the same confrontational tone that they did 20 years ago?

A lot has changed in 20 years. Workplace culture and employee expectations are different today. The tone of your rules documents needs to keep pace if your goal is “willing cooperation” rather than “resentful obedience.”

Phrases like “You must” and “are not tolerated” are antiquated. Remnants of an earlier time, do not invite engagement or compliance, especially among the younger generation.

This hands-on, live interactive workshop covers the elements needed to shift your organization’s policy writing culture from confrontational to cooperative. Learn how to word your operational and administrative policies using language that reflects evolving corporate values. The Perfect Policies™ approach has been adopted in organizations across the US, Canada, the UK, and beyond.

You will have the opportunity to explore advanced topics

  • The Interplay between Policy and Corporate Culture: What policy wording reveals about your organization

  • Connecting Policies and Values: How tying rules to corporate values can increase compliance

  • Overcoming the Parent–Child Dynamic: Making rules sound helpful rather than confrontational

  • Recognizing Unintentional Negative Messaging: Identifying disrespectful words and phrases

This advanced workshop is for individuals with experience drafting rules directed toward employees, the public, or customers, such as:

  • Human Resources, Finance, and Security policies

  • Travel directives, Procurement and Contracting guidelines

  • Health and Safety rules

  • Information Management and Information Technology policies

  • Association rules

  • Disciplinary rules

  • Codes of Conduct

You will be shown techniques for improving your:

  • Policy Strategy
    • Breaking down silos
    • Restructuring sections
    • Moving away from the binder and paper-based model
  • Policy Framework
    • Positioning policies within a larger framework
    • Global components: master policies and lexicons
  • Policy Wording
    • Purging the musts — writing strict rules without the Parent–Child dynamic
    • Avoiding micromanagement

Upcoming Live Workshops

With Lewis Eisen